Upload a recording
Uploading is the universal path into Citesvue: it works on every plan, with recordings from any tool. This guide covers formats and limits, what processing does, what you get back, and how failures behave.
- Updated
- 8 October 2026
- Read
- 6 min
- For
- Everyone; no paid plan required
Six steps, one of them optional.
From file to finished recording. Total hands-on time: about a minute.
Open New content
Choose New content in the sidebar, or Upload a recording on the Dashboard, then pick Upload a recording as the source.
New content: choose what you are adding before you pick the file. Drop the file
Drop the file on the box or browse for it. Video (MP4, MOV, WebM, MKV) and audio (MP3, M4A, WAV) both work, up to 4 hours per recording. The size ceiling depends on your plan.
Name it, file it, and choose the type
Give it a title, choose the project it belongs to so project questions include it, and pick the recording type: UAT, Meeting, Sales call, Demo, or Customer research. The type tells Citesvue what to look for, such as objections and commitments on a sales call.
- UAT
- Transcript findings first: defects, failed checks, and decisions. Screen states and on-screen text come later with visual evidence.
- Meeting
- Action items, decisions, and speakers from the transcript.
- Sales call
- Objections, requirements, competitor mentions, and commitments.
- Demo
- Feature highlights, feedback, questions, and follow-ups.
- Customer research
- Pain points, quotes, jobs to be done, and recurring themes.
A file chosen, with its title, project, and recording type set. Start the upload, then leave
Select Start upload. When you see "Upload complete - processing continues in the background", you can close the page; nothing depends on your browser staying open.
Watch the stages if you like
The processing screen shows each stage as it runs: Preparing media, Listening to speakers, Finding the highlights, and Making it searchable. It opens the recording by itself when it finishes.
The processing stages. You can leave; the recording opens on its own when it is ready. Open the finished recording
Recap, Transcript, Artifacts, and Ask are ready together. If the file has video, choose Analyze visual evidence when you need Deep Dive, scenes, on-screen text, and frame citations.
Four views of one recording.
Everything below is generated from your file and linked back to it, moment by moment.
Recap
A TL;DR with decisions, action items, open questions, and key outcomes. Each one plays the moment behind it, so the recap is a map of the evidence rather than a replacement for it.
Transcript
Every line with its speaker and time, readable as one stream or grouped by speaker.
Deep Dive
Optional, for video: what was on screen at any moment, scene by scene, each scene opening the player at that point. It appears once you request visual evidence and shows its progress while it is prepared. Audio-only files do not offer it.
Artifacts
Bugs, requirements, decisions, action items, risks, questions, and more, extracted from what was said. Visual evidence later adds screen proof to the same findings, keeping their review state, and can add findings only the screen shows.
Three numbers worth knowing.
All limits are published on the pricing page and enforced exactly as published.
Visual-evidence hours
Transcription never uses this allowance. Before visual analysis starts, Citesvue shows the monthly allowance, what is used and reserved, what this recording needs, what would remain, and when it resets.
Stored recordings
Plans include a recording library size. Deleting a recording frees its slot immediately, along with everything derived from it.
Size per file
Per-recording ceilings by plan: Free 0.5 GB, Pro 4 GB, Team 4 GB, Business 4 GB, Enterprise 4 GB.
Full allowance tables live in the plans and usage guide and on pricing. If an upload is refused for quota, the message names the limit involved and the recording is not lost.
Four failure modes, all recoverable.
The upload fails partway
Usually a dropped connection. Re-drop the file: uploads are safe to retry and never leave a half-recording in your library.
The file is too large
The uploader tells you before any waiting: reduce the resolution or trim the recording, or upgrade for a higher per-file ceiling.
Processing reports a failure
The processing screen says so and offers Retry processing. Playback stays available. A silent video does not pretend a transcript exists and can still be submitted for visual evidence.
It stops moving
Progress is watched continuously. A stalled run restarts itself within minutes, and the processing screen offers a manual retry as well.
More states and their fixes: troubleshooting guide.
Uploading, answered.
MP4, MOV, WebM, MKV video and MP3, M4A, WAV audio, up to 4 hours per recording. Video can be submitted for optional visual analysis when you need citable on-screen evidence; audio-only files use the transcript-first flow.
It depends on plan: 0.5 GB on Free and 4 GB on paid plans today. The uploader checks before the upload starts, so an oversize file fails fast rather than at the end.
Only while the file itself uploads. Once you see the upload-complete message, processing carries on without you. The activity panel at the bottom of the screen shows progress, and a notice, plus a browser notification if you allow them, tells you when the recording is ready.
Only video duration that you explicitly submit to Analyze visual evidence. Uploading, transcribing, reading recaps and transcripts, asking transcript questions, and exporting transcript content do not consume visual-evidence hours.
Yes. Any recording file works, wherever it was made; the meeting assistant is a convenience, never a requirement. Download the recording from your meeting tool and upload it like any other file.
The media and everything derived from it are removed together: the transcript, findings, search entries, and any visual scenes, on-screen text, or frames. The library slot frees immediately.