Any recording in, cited evidence out.
Uploading is the universal path into Citesvue: it works on every plan, with recordings from any tool. This guide covers formats and limits, what processing does, what you get back, and how failures behave.
Six steps, one of them optional.
From file to finished recording. Total hands-on time: about a minute.
- STEP 01
Choose the session type
From the dashboard, choose what the recording is: a UAT session, meeting, sales call, demo, or customer research. The type tunes what extraction looks for - a UAT session is mined for defects, a sales call for objections and commitments.
- STEP 02
Drop the file
Drag the file onto the upload area or browse for it. Video (MP4, MOV, WebM, MKV) and audio (MP3, M4A, WAV) both work, up to 4 hours per recording. The size ceiling depends on your plan.
- STEP 03
Optionally file it into a project
Assign the recording to a project (a client, product, or sprint) so project-scoped questions can search it together with its documents. You can also move it later.
- STEP 04
Let it upload, then leave
The file uploads directly with a progress bar. Once you see "Upload complete - processing continues in the background" you can close the page; nothing depends on your browser staying open.
- STEP 05
Watch the stages if you like
The processing view narrates what is happening: preparing media, listening to speakers, understanding visuals, building the timeline, creating the summary, finding the highlights, making it searchable.
- STEP 06
Open the finished recording
A browser notification and the in-app activity centre announce "Your recording is ready". The recording page opens on the Recap, with Transcript, Deep Dive, and Artifacts tabs alongside.
Four views of one recording.
Everything below is generated from your file and linked back to it, moment by moment.
A short summary with key outcomes. Each outcome seeks the player to the moment behind it, so the summary is a map of the evidence rather than a replacement for it.
Full text with speakers separated and timestamps throughout, readable as a stream or grouped by speaker.
The visual record: what was on screen at any moment, scene by scene, with every keyframe clickable to jump the player. Audio-only files skip this tab.
Extracted findings - bugs, requirements, decisions, action items, risks, questions, insights - each carrying its quote, speaker, timestamp, and frames.
Three numbers worth knowing.
All limits are published on the pricing page and enforced exactly as published.
- Processing hours
Every plan includes monthly processing hours; uploads pause when they run out, and paid plans can opt in to metered overage instead of stopping.
- Stored recordings
Plans include a recording library size. Deleting a recording frees its slot immediately, along with everything derived from it.
- Size per file
Per-recording ceilings by plan: Free 0.5 GB, Pro 2 GB, Team 5 GB, Business 10 GB, Enterprise 20 GB.
Full allowance tables live in the plans and usage guide and on pricing. If an upload is refused for quota, the message names the limit involved and the recording is not lost.
Four failure modes, all recoverable.
- The upload fails partway
Usually a dropped connection. Re-drop the file: uploads are safe to retry and never leave a half-recording in your library.
- The file is too large
The uploader tells you before any waiting: reduce the resolution or trim the recording, or upgrade for a higher per-file ceiling.
- Processing reports a failure
The recording page shows exactly which stage failed and keeps a Retry button. If the file had no audible speech, the page says so instead of offering a pointless retry.
- It stops moving
Progress is watched continuously; a stalled run restarts itself within minutes, and the page offers a manual restart as well.
More states and their fixes: troubleshooting guide.
Uploading, answered.
- MP4, MOV, WebM, MKV video and MP3, M4A, WAV audio, up to 4 hours per recording. Screen recordings are the richest input because on-screen evidence becomes citable alongside the speech.
- It depends on plan: 0.5 GB on Free, up to 20 GB on Enterprise. The uploader checks before the upload starts, so an oversize file fails fast rather than at the end.
- Only while the file itself uploads. Once you see the upload-complete message, processing runs server-side; the activity centre and a browser notification tell you when it is done, even days later.
- The duration of the recordings you process in the month. Uploading a 30-minute file uses 30 minutes of the allowance. Asking questions, reading transcripts, and exporting do not consume processing hours.
- Yes. Any recording file works regardless of where it was made - the meeting assistant is a convenience, never a requirement. Download the recording from your meeting tool and upload it like any other file.
- The media and everything derived from it - transcript, frames, findings, search index entries - are removed together, and the library slot frees immediately.
Your next recording could be
your most
valuable asset.
Or it could sit in a Drive folder nobody opens again. The difference is whether it has citations attached.
- SetupOne drag-and-drop upload, or send the notetaker. No plugins.
- First insightCited Q&A on a 60-min recording in under 6 minutes.
- Cancel anytimeFull data export, full right to erasure.