Solutions · For QA & UAT teams

Every bug in the session. Every bug in Jira. Before the Zoom window closes.

You ran the UAT. Citesvue creates transcript-grounded bugs first. When the screen is part of the proof, request visual evidence to add OCR and frames before you review and push the finding.

BUGcritical
00:37:14

When I set the transaction limit above ten million, it silently rounds down to 9,999,999 - there's no warning, and the confirmation screen shows the correct number.

Omar - Compliance Analyst, Tier-1 Bank

Detected error · no validation surface. OCR confirms confirmation screen shows $10,000,000.00. Backend response body shows 9999999.

Pushed to Jira · QA-4418 · BlockerFrame14:23.4
The week, as it runs today

The session takes 60 minutes. The documentation takes three hours.

UAT session ends at 4pm. Real work starts at 4:01. Rewind for the error screen. Screenshot. Open Jira. Paste. Retype the user’s words from memory. Guess at severity. Repeat thirteen times. Half the bugs filed on Friday are logged without the actual quote that triggered them.

The shift

The session is the bug report.

A bug isn’t “I saw a problem.” A bug starts with who hit it, what they said, and what they were trying to do. Transcript findings capture that immediately; optional visual evidence adds what was on screen when the screen is needed to prove it.

A 60-minute UAT, end-to-end

Session ends 4pm. Laptop closes 4:28pm.

  1. 4:00pm

    Session ends. You upload.

  2. 4:11pm

    Transcript processing returns bugs, open questions, and action items with severity, verbatim quote, speaker, and timestamp.

  3. 4:18pm

    You request visual evidence for this video; verified frames and OCR corroborate the screen-dependent bugs.

  4. 4:25pm

    You approve 9, revise 2 (tighten severity), and push each one to Jira - typed as a Bug, severity mapped to priority.

  5. 4:28pm

    You close your laptop.

Outputs QA leads ship

Three artifacts that make Friday end on Friday.

BUG card

Quote + speaker + severity + timestamp first; verified frame and OCR evidence are added when visual analysis is requested.

Findings catalogue

Every finding from every session in one view - filter by project and type, then export the lot as CSV.

Session index

Every bug found, sortable by severity, with one-click jump to the exact moment in the recording.

Capabilities - QA cut

Five capabilities tuned for testing teams.

  • Severity auto-classification

    Inferred from what was said and what was on screen. Editable on every finding; bulk approve and reject in the review queue.

  • Optional visual grounding

    Request visual evidence for video when error screens matter. The verified generation can add modal text, 404/500 states, console errors, and OCR to the existing finding.

  • One-click Jira / Linear push

    Connect over OAuth, pick the project or team, and push. A bug lands typed as a Bug with severity mapped to priority and the quote in the description - and pushing it again updates the existing issue instead of duplicating it.

  • Findings CSV export

    One click on the catalogue or on a single session: id, title, type, severity, status, and the evidence quote, ready for the release spreadsheet.

  • Two-way Jira sync (coming)

    Issue status flows back into the artifact review state - close in Jira, close in Citesvue.

The ROI math

Roughly twelve hours back per tester per week.

Bug documentation today takes 3–5× longer than the testing itself. A 1-hour UAT generates 3–4 hours of documentation. Citesvue collapses that to 10–15 minutes of review. A QA team running four UATs a week saves ~12 hours - roughly one and a half working days, per tester. The bugs filed are also more complete, which cuts downstream dev clarification time.

Integrations - QA priority

Where bug reports live.

  • Jira

    OAuth connect with a live project picker. Bugs arrive typed as Bugs, severity mapped to priority, evidence quote in the body.

  • Linear

    OAuth connect with a live team picker. Findings arrive as issues with severity mapped to Linear priority.

  • Slack

    Findings and session recaps posted to your QA channel, evidence quote included.

  • Notion

    Release notes and findings databases with cited evidence.

  • Webhooks

    HMAC-signed JSON into custom bug trackers and pipelines.

  • Google Sheets & Docs

    Where Google Workspace export is enabled for the connected workspace, deliver selected content into your own Google account. CSV export remains available for the spreadsheet workflow.

Before / after

Before and after - a single bug.

Evidence
Without Citesvue
Screenshot + rewritten user quote
With Citesvue
Frame + verbatim quote + OCR
Time per bug
Without Citesvue
12–18 minutes
With Citesvue
30–60 seconds to review
Severity
Without Citesvue
Guessed
With Citesvue
Auto-classified + editable
Error text
Without Citesvue
Retyped from a screenshot, typos included
With Citesvue
OCR-extracted from the exact frame
Where it lives
Without Citesvue
Jira ticket that links to a Loom
With Citesvue
Jira ticket with citation jump-link
Scenarios

Five places QA teams use Citesvue.

Scenario · 01Live

Mid-sprint UAT with the client

Session → 11 bugs → pushed to Jira before you leave the call.

Outcome · Same-day triage, no Friday backlog.
Scenario · 02Release

Regression review across a release

Pull every BUG artifact from the last 8 sessions, filter by component.

Outcome · Patterns surface in minutes.
Scenario · 03Handoff

Handoff to dev without back-and-forth

The ticket has the quote, the frame, the OCR - the dev doesn’t need to ask “which button?”

Outcome · Cuts clarification cycles.
Scenario · 04Solo

Exploratory testing capture

Record yourself testing. Bugs extracted with no manual note-taking.

Outcome · Solo testing becomes documented.
Scenario · 05Sign-off

Release readiness sign-off

Export to PDF or Word: every bug found, status, severity, citation.

Outcome · Clean handoff to product / leadership.
Lines from the QA day

Sound familiar?

  • I have fourteen Jira tabs open. That’s just today.

  • The dev closed it as “can’t reproduce” and I had to rewatch 40 minutes of recording to prove it.

  • I know this bug. We filed it in sprint 18. Let me find it.

Common questions

What QA leads ask before signing up.

  • Yes - any video or audio source, any length, any container. Native ingestion handles MP4, MOV, MKV, WebM, M4A and more.
  • Optional visual intelligence runs server-side with workspace-scoped access. For eligible video, request it only when screen evidence is needed. Deleting a recording removes the media, artifacts, and any requested visual evidence. Automated PII redaction is on the roadmap.
  • Yes. Severity is editable on every finding, and the review queue supports bulk approve and reject, so triaging a whole session takes minutes.
  • Not today. Citesvue is cloud-managed multi-tenant; single-tenant and self-hosted options are Enterprise-roadmap conversations.
  • On the Team / Enterprise roadmap. Talk to sales to scope.
  • Full GDPR-aligned right to erasure. Account deletion is irreversible and removes workspace data across our systems.
  • No. Customer recordings and the artifacts derived from them are never used to train any underlying model.
Pricing recommendation

Pro for one tester. Team the moment you have two.

Pro covers a single QA lead (40 recordings, 10 optional visual-evidence hours a month, Jira / Linear / Notion / Slack push). Team gives every seat 60 recordings and 20 visual-evidence hours with a shared workspace from 3 seats. Transcript-first content does not use those hours.

Closing argument

Your next recording could be
your most
valuable asset.

Or it could sit in a Drive folder nobody opens again. The difference is whether it has citations attached.

  • SetupOne drag-and-drop upload, or send the notetaker. No plugins.
  • First insightCited Q&A on a 60-min recording in under 6 minutes.
  • Cancel anytimeFull data export, full right to erasure.