What are our recovery time commitments, and who owns them?
Tier 1 services commit to recovery within two hours1, backups are verified through quarterly restore drills2, and the operations team owns execution and verification3.
- 1p. 6 · Recovery Policy · Backup & Security Standard
“Tier 1: patient-facing services restore within 2 hours.”
- 2p. 5 · 6.2 Database backup · Backup & Security Standard
“Quarterly restore drills validate every backup class.”
- 3p. 9 · Roles · Backup & Security Standard
“Operations owns backup execution and verification.”